IT Operations Specialist
4 weeks ago
A key role has been created within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations in front of our Airlines customers.
The successful candidate will join the Technical Data Dispatch product team, responsible for applications allowing Airlines customers to access their maintenance documentation. As a member of the operational team, you will be responsible for managing all run activities of a set of applications with end-to-end accountability, applications 24 hours a day, 7 days a week, depending on the needs and their associated environments.
You will be required to learn the architecture of the Technical Data Dispatch Portfolio and its functional aspects in the Airbus ecosystem and context to support Airbus businesses. Additionally, you will be operationally attached to the IM India organization, supporting the Technical Data Product Service Line (based in Toulouse). Travel to France (Toulouse) may be required for project or operational needs.
Key Responsibilities:- Support operational activities to secure Technical data production in time and incident management at the level expected (SLA: 99.5%, Mean Time To Resolve incident < 4.3 days).
- Ensure the provisioning of new software packages and upgrades on obsolescence topics.
- Maintain the infrastructure in operational condition in line with OLA/SLAs, Certificates renewal, Password management, and Licenses update.
- Monitor and track system performance against negotiated service-level agreements (SLAs).
- Communicate improvement, updates, and obsolescence management of products to the IT Product Manager and applications owners.
- Provide support 24 hours a day, 7 days a week, depending on the needs of the company and the use of automated scheduling and remote monitoring (optional).
- Perform the ITIL-based support processes that include incident, problem, change, configuration, and event management.
- Analyze console messages, diagnose system failures, and take corrective action to ensure continuity of operations, escalating to other technical teams and vendors as needed.
- Check, manage, and report on daily basis incidents raised on the application landscape of Technical Data dispatch applications and Technical data publications, in relation with L2 support or L3 development team.
- Follow IT changes, tests, and Data Request process related to incidents scope.
- Supervise system backup processing and lead disaster recovery tests. Identify and implement technologies and processes that improve the reliability, efficiency, and availability of the systems environment.
- Support project deployment.
This role requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.
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