Customer Success Mentor

13 hours ago

Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Support Specialist Job Description

As a key member of our EdTech program, you will be responsible for onboardi...

  • Onboard all candidates in your batch and get them acquainted with the different program elements.
  • Understand the expectations of all candidates from the program and mentor them to help them achieve their goals.
  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics.
  • Maintain a database of the entire history of expectations, interactions & growth of every candidate.
  • Provide regular feedback and motivation to help candidates succeed.
  • Manage preparation of candidates for placement activities to ensure maximum offers.
  • Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of satisfaction levels.
  • Influence the program calendar by working closely with the program team and driving the schedule for maximum benefit.
  • Resolve day-to-day queries from learners and ensure SLAs are met.

Key Requirements:

  • Excellent written and spoken communication skills.
  • High customer-centricity to understand student expectations and support them to achieve their goals.
  • Good problem-solving skills.
  • Ability to manage clear internal communication to drive student success.
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory.

Benefits:

This role provides an opportunity to make a real difference in people's lives while developing your skills and expertise in customer support and education.

Others:

We are looking for someone who is passionate about motivating people and excited by the challenges of a new emerging business environment.

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