Customer Support Specialist
3 days ago
Job Title: Customer Experience Associate
Job Description:
- Main Responsibilities:
- We are seeking a highly skilled and empathetic professional to provide exceptional customer support and ensure a seamless experience for students and parents.
- The ideal candidate will address concerns and refund requests with accuracy, efficiency, and compassion.
- This role involves managing escalations across multiple channels (chat, call, email) to maintain a positive experience for customers.
- In addition, the selected candidate will mentor students to maximize learning outcomes and ensure effective app usage.
- This position requires strong collaboration with cross-functional teams, including Sales, Tech, and Academy, to resolve customer issues within stipulated timelines.
- The successful candidate will take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift execution.
- This position requires strong collaboration with cross-functional teams, including Sales, Tech, and Academy, to resolve customer issues within stipulated timelines.
- In addition, the selected candidate will mentor students to maximize learning outcomes and ensure effective app usage.
- This role involves managing escalations across multiple channels (chat, call, email) to maintain a positive experience for customers.
- The ideal candidate will address concerns and refund requests with accuracy, efficiency, and compassion.
- We are seeking a highly skilled and empathetic professional to provide exceptional customer support and ensure a seamless experience for students and parents.
Requirements:
- Candidates with a minimum of 1 year of experience in customer experience or support roles are preferred.
- Strong written and verbal communication skills are essential.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels and collaborate with cross-functional teams is crucial.
- A genuine passion for education and a desire to help students succeed is required.
- Ability to manage multiple channels and collaborate with cross-functional teams is crucial.
- The ideal candidate will be empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong written and verbal communication skills are essential.
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