Exceptional Customer Support Specialist

1 day ago

Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time US$ 40,000 - US$ 65,000
Job Title

A dedicated and enthusiastic support specialist is required to provide exceptional customer service to students.

Job Description

The role involves providing prompt and effective responses to student inquiries through various channels. Accurate information about courses, policies, and procedures must be provided at all times.

Responsibilities include:

  • Responding promptly and effectively to student inquiries through email, phone, and other channels.
  • Providing accurate information about courses, policies, and procedures.
  • Proactively reaching out to students to understand and address their concerns.
  • Monitoring and evaluating student feedback and ratings to identify areas for improvement in the support process.
  • Addressing and resolving student complaints and concerns.
  • Staying up-to-date with company course offerings, updates, and promotions.
  • Collaborating with the product team to address gaps based on student feedback.
Required Skills and Qualifications

The ideal candidate will have excellent English communication skills (both written and spoken) and proficiency in Google Sheets and Docs. A bachelor's degree in business administration or a relevant field is also essential.

Additionally, the candidate should possess:

  • Outstanding written and verbal communication skills.
  • A good understanding of management practices and techniques.
Benefits

This role offers opportunities for continuous learning and growth, as well as the chance to work with a talented team. The successful candidate will be able to:

  • Improve product features and user experience.
  • Enhance customer satisfaction scores.
Others

The company is an equal opportunities employer and welcomes applications from candidates with diverse backgrounds and experiences.

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