Delivering Exceptional Spaces

2 days ago


Kanpur, Uttar Pradesh, India beBeeExperiential Full time ₹ 21,60,000 - ₹ 28,80,000
Lead Interior Project Specialist

We are seeking a skilled and experienced Lead Interior Project Specialist to oversee our teams in delivering exceptional customer experiences.

About the Role:
  • Customer Experience: Own the customer experience from project initiation to completion, ensuring timely resolution of issues and high-quality project delivery.
  • Team Management: Manage a team of Operations Leads, empower existing team members, and hire top talent to strengthen the region.
  • Process Adherence: Ensure team adherence to defined process SOPs and standards for standardized customer experiences.
  • Critical Metrics: Oversee Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quick resolution of customer escalations.

Requirements:
  • Education: NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools preferred.
  • Experience: 7-12 years of overall work experience in Startups or Operations in similar industries.
  • Skills: People management skills (direct team reporting required), strong attention to detail, excellent written and oral communication skills, and structured thought process.
  • Environment: Ability to thrive in a fast-paced startup environment and manage strategic alliances/business partnerships with builders, architects, and interior consultants.

About Us:

We are a leading home renovation and interior design company that transforms spaces into living masterpieces. We're passionate about delivering exceptional customer experiences through our expert teams and cutting-edge technology.



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