Customer Engagement Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeCRM Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title

We are seeking an experienced CRM Manager to develop and execute customer-centric strategies aligned with business objectives. The ideal candidate will have a strong background in customer engagement, retention, and growth.

Main Responsibilities:

  1. Develop and implement effective customer relationship management strategies
  2. Manage, mentor, and motivate a team of customer success specialists
  3. Oversee the configuration, customization, and integration of the CRM system
  4. Analyze customer data and generate reports to measure campaign effectiveness
  5. Collaborate with marketing, sales, and customer support teams to ensure a consistent customer experience

Requirements:

  1. Proficiency in CRM platforms, data management, and reporting
  2. Strong leadership, communication, and interpersonal skills
  3. Ability to analyze data, identify trends, and solve complex CRM-related problems
  4. Strategic thinking and ability to develop effective customer-centric strategies
  5. Project management and business acumen

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