HR Business Partner

2 days ago

Kanpur, Uttar Pradesh, India beBeeHumanResources Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Description

We are seeking an experienced HR Generalist to join our team. The successful candidate will be responsible for leading HR operations, supporting business functions, and driving employee engagement and retention initiatives.

This role will involve addressing employee queries and concerns efficiently, tracking and reporting resolution Turnaround Time (TAT), enforcing labor laws and company discipline, and maintaining attrition at or below 5%.

  • Key Responsibilities:
  • Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
  • Attrition Management: Maintain attrition at or below 5%.
  • Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Training Compliance: Track training plan adherence for the assigned vertical/process.
  • Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
  • Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Required Skills and Qualifications

To succeed in this role, you will need:

Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management)

Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills: Proficiency in MS Office tools (Excel, PowerPoint, Word), strong analytical and problem-solving skills, basic understanding of labor laws and HR practices, ability to multitask and manage deadlines, excellent verbal and written communication skills, and strong interpersonal and conflict-resolution abilities.

Why Join Us?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

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