
Leading Customer Success Professional
2 weeks ago
Job Title: Customer Success Manager
- Location: India (Remote)
This is an exciting opportunity for a seasoned Customer Success Manager to join our team and lead the charge in delivering exceptional customer experiences.
We are seeking an experienced professional with a proven track record of success in managing major accounts, driving customer satisfaction, and exceeding performance targets.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
Responsibilities:
- Develop and implement customized success plans for key clients, outlining critical goals and key performance indicators.
- Serve as the primary contact liaison for technical questions or escalations, collaborating with cross-functional teams to provide timely and effective solutions.
- Collaborate with Account Management teams to secure contract renewals and identify opportunities for expanding usage across the customer's organization.
- Lead Proof of Concept (POC) initiatives for upsells and participate in pilot results presentations, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key accounts.
If you are a motivated and results-driven professional looking for a new challenge, please submit your profile for consideration.
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