
Customer Support Professional
3 days ago
Job Opportunity
We are seeking a skilled and experienced professional to handle our international customer support operations. The successful candidate will be responsible for providing exceptional service to customers across the globe, handling inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Manage inbound and outbound customer communication via email, chat, and phone for international customers in English.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Update customer records and interactions in CRM systems accurately and timely.
- Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
- Ensure compliance with international communication protocols, data privacy regulations, and company policies.
Requirements:
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
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