Tech Support Professional

3 days ago


Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Support Specialist

We are looking for a skilled Customer Support Specialist to join our team. This role will involve handling customer inquiries and providing support via various channels including phone, email, and chat.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of technical concepts.

In this role, you will be the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner. You will also be responsible for escalating complex issues to senior team members or management as needed.

We are committed to providing our customers with exceptional service and support. As a Customer Support Specialist, you will play a critical role in achieving this goal.

Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with cross-functional teams to resolve customer issues
Requirements:
  • Bachelor's degree in Computer Science, Communications, or related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong understanding of technical concepts and ability to learn new technologies quickly
Benefits:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Flexible working hours and remote work options


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