Tech Support Specialist

8 hours ago

Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 8,82,000 - ₹ 14,57,000

As a Service Desk Analyst, you will be the first point of contact for IT support.

You will be empowered to grow your career and supported by a collaborative team. Your role is to deliver exceptional IT services across various functions.

Tech Support Expertise
  • Resolve technical issues efficiently and maintain high levels of customer satisfaction.
  • Work closely with users and technical teams to provide seamless support.

In this role, you will:

Your Key Responsibilities
  • Manage service requests and incidents using ITSM tools.
  • Support user onboarding and access provisioning.
  • Monitor system health and generate reports.
  • Guide users through self-service portals.
Your Profile
  • Experience in IT service desk, help desk, or technical support.
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills and excellent communication skills.

Benefits of Working Here

  • Fast-paced work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.

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