ServiceNow Platform Professional

2 days ago

Vellore, Tamil Nadu, India beBeeAdministrator Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ServiceNow Administrator

Position Summary:

We are seeking a seasoned professional to support our multi-tenant ServiceNow environment.

Key Responsibilities:

  • Incident Management & Resolution:
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
    • Perform root cause analysis and implement corrective actions to prevent recurring issues
    • Collaborate with cross-functional teams to ensure timely incident resolution
    • Maintain incident documentation and knowledge base articles
  • System Administration & Maintenance:
    • Administer ServiceNow instances with domain separation configurations
    • Assist with system upgrade cycles and release management
    • Develop and execute fix scripts to update system-wide records
    • Perform regular system health checks and preventive maintenance
    • Manage user access, roles, and permissions across separated domains
  • Reporting & Analytics:
    • Create and maintain operational dashboards and reports for stakeholders
    • Generate KPI reports for MSP and NOC operations
    • Develop custom reports to support business requirements
    • Monitor system performance metrics and usage analytics
  • Contact & Configuration Management:
    • Maintain accurate contact databases and user records
    • Update and validate CMDB data integrity across domains
    • Manage asset lifecycle processes and documentation
    • Ensure data consistency and quality across all modules
  • MSP & NOC Support:
    • Provide technical support for Managed Service Provider operations
    • Support Network Operations Center activities and workflows
    • Configure and customize applications to meet operational requirements
    • Assist with service catalog management and workflow automation

Required Qualifications:

Essential Requirements:

  • Proven experience with ServiceNow domain separation implementation and management
  • Strong understanding of ServiceNow platform architecture and modules
  • Experience with fix scripts, business rules, and workflow development
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
  • Knowledge of ITIL processes and best practices
  • Experience supporting MSP and NOC environments
  • Strong analytical and problem-solving skills
  • Proficiency in navigating both Now UI and Workspace views
  • Excellent communication and documentation abilities

Technical Skills:

  • ServiceNow platform administration (3+ years minimum)
  • Domain separation configuration and management
  • CMDB and Asset Management
  • Incident and Problem Management
  • Service Portal configuration
  • Integration experience (REST/SOAP APIs)
  • Database management and SQL knowledge

Additional Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Ability to work effectively in a fast-paced, 24/7 operational environment
  • Experience with change management processes
  • Strong attention to detail and organizational skills
  • Demonstrated ability to work independently and manage multiple priorities

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