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ServiceNow Platform Manager
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Title: ServiceNow Lead is a highly specialized role that oversees the implementation and management of ServiceNow platforms.
Location: 100% Remote. Flexible work arrangements are available, allowing team members to maintain a healthy work-life balance.
Job Type: Full-time job in a dynamic, fast-paced environment.
Summary:
- We are seeking an experienced ServiceNow Lead who can drive business growth through effective platform utilization.
- The ideal candidate will have strong technical expertise, leadership skills, and experience integrating ServiceNow with third-party systems.
About Us:
This position involves working closely with cross-functional teams to deliver results-driven solutions that meet our customers' needs.
Key Responsibilities:
- Technical Expertise: Possess a strong understanding of Flow Designer, business rules, client/server scripts, and ACLs.
- Integration: Proven ability to integrate ServiceNow with various third-party systems.
- Metrics & Reporting: Skilled in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Stakeholder Engagement: Strong collaboration skills to define and streamline workflows with HR, IT, and Facilities.
- Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
