ServiceNow Specialist
3 days ago
As a ServiceNow Specialist, you will be responsible for delivering technical support and system maintenance services. To excel in this role, you should have a solid understanding of the ServiceNow platform, IT service management principles, and general IT operations.
Key Responsibilities- Troubleshoot and resolve issues related to the ServiceNow platform.
- Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
- Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
- Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
- Ensure all support activities comply with IT security policies and federal regulations.
- ServiceNow Certified System Administrator required.
- 5 years of experience in Information Technology operations.
- Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies.
- Bachelor's degree in Information Technology or Computer Science preferred. Strong problem-solving and customer service skills.
We are looking for a highly skilled and motivated individual who can contribute to our team's success.
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