Chief Configuration Management Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeCMDB Full time ₹ 93,75,000 - ₹ 1,56,25,000

Job Title: CMDB Technical Analyst

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The CMDB Technical Analyst will be part of the Information Management (IM) function, responsible for administering and executing configuration management changes. This role requires strong technical expertise in external data source integrations, ITOM discovery, and OT Module.

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Responsibilities:

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  • Maintain the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.">
  • Establish relationships between CIs to accurately reflect dependencies within the IT infrastructure.">
  • Perform data cleansing and deduplication activities.">
  • Manage the CMDB module, improving data representation accuracy.">
  • Develop and track key performance indicators for CMDB health.">
  • Configure and manage data discovery tools to automatically populate the CMDB with information from various IT systems.">
  • Integrate CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.">
  • Map data from external systems to the CMDB schema.">
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Requirements:

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  • Overall Experience of 8-10 years relevant experience in an IT Industry.">
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM).">
  • 5 years' experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management), and HAM (Hardware Asset Management) Module.">
  • Strong understanding of IT infrastructure and components (servers, networks, applications).">
  • Experience defining, documenting, and implementing CMDB governance processes and procedures.">
  • Experience managing CI data in a ServiceNow CMDB.">
  • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity.">
  • Collaborating with stakeholders to identify and implement improvements to the CMDB.">
  • Experience in Agile Methodology.">
  • Excellent communication and collaboration skills.">
  • ITIL certified and Strong experience of ITIL processes.">
  • Certified ServiceNow Admin (CSA) | CMDB Fundamentals | ITOM Discovery Implementation | CSDM Fundamental.">
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Benefits:

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  • Work in an international, distributed, and multi-functional team using an agile mindset and methodology.">
  • Opportunity to work closely with the IT ServiceNow System Admin and all process owners within IT.">
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