Retail Store Operations Manager

7 days ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time
About the Role

As a Retail Store Operations Manager at Vodafone Idea Limited, you will be responsible for overseeing the day-to-day activities of a retail store. This includes ensuring excellent customer service, driving sales and revenue growth across all product categories (postpaid and prepaid), and managing store-level profitability.

Key Responsibilities
  • Drive sales acquisition and customer retention strategies to achieve sales targets
  • Ensure exceptional customer service experiences, resolving issues promptly and efficiently
  • Manage store operations, including inventory management, visual merchandising, and store maintenance
  • Lead and motivate a team of store staff, providing coaching and development opportunities
  • Develop and implement local marketing strategies to drive foot traffic and sales
  • Analyze sales data and customer feedback to inform business decisions and optimize store performance
Requirements
  • Bachelor's degree in Business Administration or related field
  • Minimum 2-5 years of experience in retail management or a related field
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions
Benefits

We offer a competitive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications. In addition, we provide a range of benefits, including health insurance, retirement savings plan, and paid time off.

What We Offer

Vodafone Idea Limited is a leading telecommunications company in India, committed to delivering exceptional customer experiences and driving business growth. As a Retail Store Operations Manager, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our organization.



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