Retail Store Operations Leader

2 days ago


Mumbai, Maharashtra, India H&M Group Full time
Company Overview

H&M is a fashion brand that offers the latest styles and inspiration. Our business idea is to provide high-quality products at affordable prices in a sustainable way.

Job Summary

A Retail Store Operations Leader will be responsible for maximizing sales opportunities and profitability within their store. They will lead teams of Sales Advisors and Department Managers, focusing on delivering exceptional customer service and ensuring visual merchandising meets company standards.

Key Responsibilities
  • Develop and implement strategies to drive sales growth and improve operational efficiency
  • Lead and manage a team of sales advisors and department managers, providing training and development opportunities
  • Maintain high levels of customer satisfaction through effective communication and problem-solving skills
  • Collaborate with area managers to achieve business objectives and support store operations
  • Monitor and analyze sales data to inform business decisions and drive results
Requirements and Qualifications

To succeed as a Retail Store Operations Leader, you should have:

  • Proven leadership experience in a customer-facing environment, preferably in retail or fashion
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Knowledge of retail operations, including visual merchandising and inventory management
  • Degree or equivalent experience in a related field, such as business administration or marketing
About H&M Group

H&M Group is a global fashion retailer committed to sustainability and quality. We offer competitive salaries and benefits packages to our employees, along with opportunities for career growth and development.

The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per year, depending on experience and qualifications.



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