Retail Store Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Bombay Shirt Company Full time
About the Role

We are seeking a seasoned Retail Store Operations Manager to join our team at the Bombay Shirt Company.

The successful candidate will be responsible for overseeing all aspects of store operations, ensuring a seamless customer experience, and driving sales growth.

Main Responsibilities:

  • Manage store operations, including engagement with production teams, logistics partners, and training teams.
  • Understand and document customer preferences to provide styling recommendations.
  • Implement company policies and procedures in-store for the entire team.
  • Plan and manage team resources, including weekly rosters and leave requests.
  • Drive innovation and best practices, documenting successes for management review.
  • Oversight of store KPIs, including sales targets, alteration and remakes, and social media feedback.
  • Create and update systems with orders, customer details, and communicate with production teams.
  • Provide exceptional customer care via email and phone.
  • Liaise with in-store master tailors for customer measurements and issue resolution.
  • Daily cash and bank transactions, ensuring accuracy of petty cash.
  • Visual merchandising and store display.
  • Daily briefings and weekly reports to review sales figures and drive proactive measures.

About You

  • A minimum of 5-8 years of experience in customer service in the hospitality sector, with retail experience an added advantage.
  • Bachelor's degree with exceptional communication skills (written and verbal).
  • Proficient in MS Office - Excel, Word, and email.
  • Customer service-oriented with a natural desire to care for others' needs.
  • A deep drive to put effort into work.
  • Knowledge and passion for men's fashion and style trends, tailoring, pattern design, garment alterations, and seasonal fabrics.

What We Offer

An attractive estimated salary of ₹60,000 - ₹80,000 per month, depending on experience and qualifications. This compensation package is designed to attract top talent and reward performance.



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