Retail Store Operations Manager
2 weeks ago
We are seeking a seasoned Retail Store Operations Manager to join our team at the Bombay Shirt Company.
The successful candidate will be responsible for overseeing all aspects of store operations, ensuring a seamless customer experience, and driving sales growth.
Main Responsibilities:
- Manage store operations, including engagement with production teams, logistics partners, and training teams.
- Understand and document customer preferences to provide styling recommendations.
- Implement company policies and procedures in-store for the entire team.
- Plan and manage team resources, including weekly rosters and leave requests.
- Drive innovation and best practices, documenting successes for management review.
- Oversight of store KPIs, including sales targets, alteration and remakes, and social media feedback.
- Create and update systems with orders, customer details, and communicate with production teams.
- Provide exceptional customer care via email and phone.
- Liaise with in-store master tailors for customer measurements and issue resolution.
- Daily cash and bank transactions, ensuring accuracy of petty cash.
- Visual merchandising and store display.
- Daily briefings and weekly reports to review sales figures and drive proactive measures.
About You
- A minimum of 5-8 years of experience in customer service in the hospitality sector, with retail experience an added advantage.
- Bachelor's degree with exceptional communication skills (written and verbal).
- Proficient in MS Office - Excel, Word, and email.
- Customer service-oriented with a natural desire to care for others' needs.
- A deep drive to put effort into work.
- Knowledge and passion for men's fashion and style trends, tailoring, pattern design, garment alterations, and seasonal fabrics.
What We Offer
An attractive estimated salary of ₹60,000 - ₹80,000 per month, depending on experience and qualifications. This compensation package is designed to attract top talent and reward performance.
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