Retail Operations Manager
4 weeks ago
Burgundy Brand Collective is a pioneering specialty retail company in India, with a presence in 9 cities. We partner with top international luxury brands to offer Indians a curated selection of fine food and lifestyle products from around the world. Our brand portfolio includes Royce' Chocolate, Onitsuka Tiger, Provenance Gifts, and Ligne Roset.
About the Role
We are seeking an exceptional Retail Operations Manager to lead our luxury brand store in Mumbai. As a key member of our team, you will be responsible for delivering an outstanding customer service experience, addressing customer concerns, managing retail operations, generating management reports, and executing store opening and closing protocols efficiently.
Key Responsibilities
- Delivering exceptional customer service and ensuring a consistent shopping experience
- Addressing customer complaints in a diplomatic manner and providing feedback to the Store Manager
- Managing cash handling, inventory, shelf life, and e-commerce order fulfilment
- Generating management reports to track performance and contribute to merchandising plans
- Executing store opening and closing protocols efficiently
Ideal Candidate Profile
Candidates should have around 2-5 years of experience in retail sales, excellent customer handling and communication skills, and be well-organized and diligent in their approach to any engagement.
What We Offer
- A leadership role within a company with a strong track record of performance
- A competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience
- The opportunity to join a market leader in the hospitality industry
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