Retail Store Operations Lead

3 weeks ago


Mumbai, Maharashtra, India The Sleep Company Full time
About The Sleep Company

We are a pioneering company in the field of comfort innovation, founded by husband-wife duo Priyanka Salot and Harshil Salot in 2019.

Our mission is to revolutionize the way people sleep and sit by providing the best sleeping experience through our patented SmartGRID technology.

We take pride in developing products that cater to the diverse needs of our customers, ensuring they receive a peaceful sleep experience every night.

Key Responsibilities:
  1. Delivering Exceptional Customer Service: Ensure high levels of customer satisfaction by providing prompt and courteous service.
  2. Resolving Customer Complaints: Address customer concerns professionally and efficiently.
  3. Sales Support: Assist customers in locating merchandise and recommending suitable products based on their needs and preferences.
  4. Product Knowledge: Effectively describe product features and benefits to customers, helping them make informed purchasing decisions.
  5. Business Development: Develop strategies to attract new customers, increase store traffic, and enhance profitability.
  6. Store Operations: Maintain day-to-day store operations, including daily reports and budgets.

Requirements:
  • Presentation and Communication Skills: Possess excellent communication skills, confidence, and convincing ability.
  • Local Language Verbal Communication: Fluency in local language is mandatory.
  • Retail Sales Experience: Prior experience in retail sales is essential.
  • Qualifications: A minimum qualification of Graduation/Diploma is required for this role.

Estimated Salary Range:

₹30,000 - ₹50,000 per month (dependent on qualifications and experience)



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