Retail Training and Development Specialist

5 days ago


Mumbai, Maharashtra, India The Souled Store Full time

About Us

The Souled Store is a leading brand in casual wear and youth fashion, renowned for unique designs and merchandise that inspire conversations and spark joy. Our mission is to redefine casual wear and create a community of fashion-forward individuals who express themselves authentically.

Role Overview

We're seeking a highly motivated Retail Trainer to join our team and play a crucial role in bringing our brand to life. As a leader within our retail operations, you'll be responsible for designing, delivering, and enhancing training programs to empower our retail staff with the skills and knowledge necessary to provide exceptional customer service and drive operational efficiency.

Key Responsibilities

  • Training Program Design and Delivery: Develop comprehensive training programs and materials tailored to various retail roles, encompassing product knowledge, customer service skills, sales techniques, and operational procedures.
  • Coaching and Support: Provide coaching and support to retail staff to reinforce learning and encourage skill development, ensuring they have the tools and confidence to deliver exceptional customer experiences.
  • Collaboration and Communication: Foster positive working relationships with retail managers and HR personnel to align training initiatives with business objectives and priorities.
  • Continuous Improvement: Maintain accurate records of training attendance, feedback, and performance evaluations, utilizing data to evaluate and enhance training effectiveness.

Requirements

  • Education: Bachelor's degree or equivalent; additional education or certification in training and development is a plus.
  • Experience: Minimum of 3 years of experience in a training or staff development role within a retail environment.
  • Skills: Strong understanding of retail processes, customer service principles, and sales techniques, with excellent presentation and communication skills.

Salary Range

$60,000 - $80,000 per annum, based on location and experience.



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