Enterprise Client Success Manager

3 days ago


Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 80,00,000 - ₹ 2,00,00,000
Job Title: Enterprise Client Success Manager

We are seeking a skilled professional to drive the success of our enterprise clients.

  • Main Responsibilities:
  • Serve as the primary point of contact for technical questions and escalations, collaborating with Support, Product Management, and other relevant teams.
  • Develop customized success plans, outlining key performance indicators and provide guidance in achieving these objectives.
  • Measure customers' achievement of these key performance indicators and report those both internally and externally.
  • Collaborate with Account management teams to secure contract renewals.
  • Identify opportunities for expanding usage across the customer's organization.

Key Performance Indicators:

  • Client satisfaction ratings
  • Contract renewal rates
  • Cross-sell/upsell revenue growth

Requirements:

  • Minimum 5 years of experience in customer success/project management roles
  • Technical expertise in cybersecurity
  • Excellent communication and interpersonal skills

Benefits:

  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • A competitive compensation package


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