Enterprise Client Success Lead

3 days ago

Bengaluru, Karnataka, India ArborVitae Full time US$ 90,000 - US$ 1,20,000 per year

About the Role:

We are seeking a passionate, client-focused leader to head the
Client Success function
. In this role, you will act as the primary advocate and strategic advisor for enterprise clients, ensuring they achieve their business objectives through our platform and services. The role is pivotal in driving smooth onboarding, high user engagement, and 100% contract renewals by building trusted partnerships with mid- to senior-level client stakeholders.

This is a
strategic, relationship-driven account management role
(not IT support or call center). The ideal candidate would be with
enterprise-level account management experience in healthcare, insurance, wellness, or corporate benefits sectors
.

Key Responsibilities:

  • Client Onboarding & Activation:
    Ensure 100% onboarding of new B2B clients and activation of their employees on the platform. Deliver seamless post-sale handovers and swift adoption of services.
  • Relationship Management:
    Build and nurture trusted relationships with client stakeholders (HR, benefits managers, senior leadership). Drive adoption and satisfaction through continuous engagement (wellness sessions, webinars, surveys, insights).
  • Strategic Account Planning:
    Develop tailored success plans aligned with each client's needs. Lead Quarterly Business Reviews and strategic meetings, presenting insights and recommendations for long-term value.
  • Issue Resolution & Advocacy:
    Act as the primary escalation point for client issues. Collaborate with internal teams (Product, Operations, Support) to resolve challenges and advocate client needs in the roadmap.
  • Team Leadership:
    Lead and mentored a team before and foster a proactive, client-centric culture.
  • Retention & Growth:
    Own client relationships end-to-end, ensuring 100% renewals. Identify upsell opportunities (additional services, new offerings) aligned with client goals to maximize lifetime value.

Desired Qualifications:

  • Education:
    MBA from a reputed institution is preferred.
  • Experience:
    5–8+ years in Customer Success, Enterprise Account Management, or Client Services. Prior exposure to healthcare, insurance, wellness, or employee benefit platforms is a strong plus.
  • Proven ability to manage and grow
    high-value B2B client relationships
    with senior-level stakeholders.
  • Excellent communication and presentation skills, confident in influencing C-suite leaders.
  • Strong strategic thinking, problem-solving, and data-driven decision-making.
  • Experience in team leadership or mentoring.
  • Self-motivated, customer-obsessed, with high ownership and empathy.

  • Enterprise Client Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India OrbitShift Full time

    Must be comfortable working late hours, as the main geographies are US & EUAbout Orbit Shift Orbit Shift is an AI-led Saa S Product transforming enterprise consultative technology sales.With a top-notch team of leaders from Amazon, Mc Kinsey, IIT, Stanford, we've raised $8.5 M from marquee investors like Peak XV (Sequoia Surge) & Stellaris Venture...

  • Enterprise Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Voqalize Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Enterprise Customer Success ManagerAbout UsRecruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.As part of our Customer Success team, you...

  • Client Success

    3 weeks ago

    Bengaluru, Karnataka, India NTT DATA, Inc. Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.Your day at NTT DATAAs a...

  • Client Success

    2 days ago

    Bengaluru, Karnataka, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAAs a Senior...

  • Client Success

    2 days ago

    Bengaluru, Karnataka, India NTT Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Senior...

  • Senior Director of Client Success

    2 days ago

    Bengaluru, Karnataka, India Pegasystems Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Meet Our TeamThe Senior Director is a strategic executive role responsible for leading Pega Consulting India's transformation, scaling delivery operations, and driving client success. This role is ideal for visionary leaders who can shape consulting strategies, build organizational capability, and influence outcomes across global engagements.Picture Yourself...

  • Enterprise Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India Datadog Full time

    As an Enterprise Customer Success Manager you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers You ll advocate for the customer internally and focus on a positive customer experience Interactions are rooted in relationship-management first and foremost while also advocating...

  • Enterprise Architect

    3 weeks ago

    Bengaluru, Karnataka, India a client of NeerInfo Solutions Full time

    Enterprise Technology ArchitectSupport sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal stakeholders - Domain Architects, Partner Architects, Client Architects, and project teams to design solutions. Summary- Expected to be an SME.-...

  • Enterprise Architect

    3 weeks ago

    Bengaluru, Karnataka, India a client of NeerInfo Solutions Full time

    Enterprise Technology ArchitectSupport sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal stakeholders - Domain Architects, Partner Architects, Client Architects, and project teams to design solutions. Summary- Expected to be an SME.-...

  • Enterprise Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Plotline Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Enterprise Customer Success Manager - IndiaJoin our AI platform as an Enterprise Customer Success Manager focused on our high-value Indian customer portfolio. You'll be responsible for managing $1.5M+ in ARR while driving expansion, retention, and customer advocacy across our fastest-growing market.About PlotlineProven track record as an enterprise-grade app...