Enterprise Client Success Lead

2 days ago

Bengaluru, Karnataka, India ArborVitae Full time US$ 90,000 - US$ 1,20,000 per year

About the Role:

We are seeking a passionate, client-focused leader to head the
Client Success function
. In this role, you will act as the primary advocate and strategic advisor for enterprise clients, ensuring they achieve their business objectives through our platform and services. The role is pivotal in driving smooth onboarding, high user engagement, and 100% contract renewals by building trusted partnerships with mid- to senior-level client stakeholders.

This is a
strategic, relationship-driven account management role
(not IT support or call center). The ideal candidate would be with
enterprise-level account management experience in healthcare, insurance, wellness, or corporate benefits sectors
.

Key Responsibilities:

  • Client Onboarding & Activation:
    Ensure 100% onboarding of new B2B clients and activation of their employees on the platform. Deliver seamless post-sale handovers and swift adoption of services.
  • Relationship Management:
    Build and nurture trusted relationships with client stakeholders (HR, benefits managers, senior leadership). Drive adoption and satisfaction through continuous engagement (wellness sessions, webinars, surveys, insights).
  • Strategic Account Planning:
    Develop tailored success plans aligned with each client's needs. Lead Quarterly Business Reviews and strategic meetings, presenting insights and recommendations for long-term value.
  • Issue Resolution & Advocacy:
    Act as the primary escalation point for client issues. Collaborate with internal teams (Product, Operations, Support) to resolve challenges and advocate client needs in the roadmap.
  • Team Leadership:
    Lead and mentored a team before and foster a proactive, client-centric culture.
  • Retention & Growth:
    Own client relationships end-to-end, ensuring 100% renewals. Identify upsell opportunities (additional services, new offerings) aligned with client goals to maximize lifetime value.

Desired Qualifications:

  • Education:
    MBA from a reputed institution is preferred.
  • Experience:
    5–8+ years in Customer Success, Enterprise Account Management, or Client Services. Prior exposure to healthcare, insurance, wellness, or employee benefit platforms is a strong plus.
  • Proven ability to manage and grow
    high-value B2B client relationships
    with senior-level stakeholders.
  • Excellent communication and presentation skills, confident in influencing C-suite leaders.
  • Strong strategic thinking, problem-solving, and data-driven decision-making.
  • Experience in team leadership or mentoring.
  • Self-motivated, customer-obsessed, with high ownership and empathy.

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