
Enterprise Customer Success Manager
2 days ago
Enterprise Customer Success Manager
About Us
Recruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.
As part of our Customer Success team, you will be at the heart of our mission: ensuring that our enterprise clients not only adopt our solutions but also realize sustainable, long-term value from them.
Role Overview
Join Recruit41 as an Enterprise Customer Success Manager and become a trusted partner to our largest clients. You'll combine relationship-building, business insight, and technical expertise to drive the adoption, renewals, and growth of our AI solutions. Working hand-in-hand with executives, you'll help them unlock measurable value from AI and guide them through every phase of their transformation.
What You Do
- Manage and expand a select group of enterprise accounts, ensuring sustained usage, contract renewals, and upsell opportunities.
- Guide clients through onboarding and training for Recruit41s AI products.
- Advise C-level and senior leaders on aligning AI initiatives with their overarching business strategies.
- Lead Executive Business Reviews to showcase adoption progress, ROI achievements, and future growth plans.
- Coordinate with product, engineering, and AI delivery teams to execute customer programs seamlessly.
- Anticipate risks and renewal hurdles, develop mitigation plans, and minimize customer churn.
- Build and maintain detailed success plans, tracking KPIs that reflect customer health and progress.
- Spot and pursue new use cases, cross-sell and upsell opportunities across Recuit41's AI platform.
- Advocate for our customers' needs internally, shaping our product roadmap and innovation efforts.
- Design and deliver workshops, training sessions, and playbooks to boost adoption.
What We're Looking For
- Bachelor's degree in Technology, Business, or a related field; MBA or master's degree preferred.
- 5+ years of experience in Customer Success, Enterprise Account Management, or Strategy Consulting, ideally in SaaS, AI, cloud, or large-scale digital transformation.
- Proven track record of engaging with C-suite executives and influencing decisions at senior levels.
- Demonstrable success driving retention, expansion, and adoption in complex enterprise environments.
- Strong business acumen, with the ability to tie AI and technology investments to real-world results.
Who You Are
- A trusted advisor who builds credibility and influence with senior executives.
- Analytical and data-driven, comfortable quantifying customer impact and ROI.
- A collaborative teammate who works effectively across product, engineering, and implementation teams.
- Adaptable, resilient, and growth-oriented in a fast-paced setting.
To apply, please send your resume and a brief note to
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