
Relationship Building Specialist
1 day ago
About Us: Luxury Jewelry Brand Overview
We are a prestigious luxury jewelry brand with a legacy of over 40 years, blending tradition with contemporary artistry to create finely crafted pieces that celebrate heritage and sophistication.
Key Responsibilities:- Manage client interactions via calls, WhatsApp, email, and in-person communication to deliver timely, professional, and solution-oriented responses.
- Maintain accurate customer records, order details, and communication logs.
- Plan and execute CRM campaigns to drive client retention and satisfaction.
- Analyze customer interactions to provide actionable insights and identify recurring issues to support process improvement initiatives.
- Collaborate with sales, marketing, and production teams to resolve client queries and build strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics to leadership to inform business decisions.
- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
This role offers the opportunity to work with high-value clientele and contribute to enhancing customer journeys while growing in a professional environment.
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