Application System Support Specialist

9 hours ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,50,000
Unity Infotech seeks a detail-oriented professional to join its application support team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.Key Responsibilities
  • Provide L1/L2 application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
Required Skills and Qualifications
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Benefits

As an Application Support Engineer, you will be part of a dynamic team that is committed to delivering high-quality support to our customers. You will have the opportunity to work with cutting-edge technologies and contribute to the development of our products.

Nice to Have
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.
  • Understanding of cloud-based applications and monitoring tools.

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