Help Desk Specialist

6 days ago

Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

We are seeking customer support professionals to join our team in Gurugram. As a customer support executive, you will be responsible for providing exceptional service and building a rewarding career in the banking and financial services sector.

The ideal candidate will have 0-2 years of experience in a customer support role, with a preference for candidates from the banking or financial services industry. They will possess excellent communication skills in English, both verbal and written, and strong problem-solving abilities and a customer-centric mindset.

Key Responsibilities:

  1. Provide outstanding customer service over the phone for banking and financial services.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

Requirements:

  1. 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  2. Excellent communication skills in English, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work in a fast-paced, target-driven environment.
  5. Willingness to work in a work-from-office setting with rotational shifts.

Benefits:

  1. A competitive salary and a clear path for career growth in the banking and financial services industry.
  2. Comprehensive training to make you a service expert.
  3. Cab facility for a safe and convenient commute.
  4. A vibrant and supportive work culture.

Our company values teamwork, innovation, and customer satisfaction. If you're ready to start your journey with us and make a real impact in the world of financial services, apply now.

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