Technical Support Specialist

2 days ago


Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Help Desk Expert Wanted

We are seeking a skilled professional to provide top-notch customer support as an Associate – Help Desk. This role involves handling technical support related to mobile devices and services through calls, emails, and chats.

  • Provide multilingual customer support via phone, chat, and email.
  • Troubleshoot mobile device and connectivity issues.
  • Log and manage service tickets accurately and efficiently.
  • Liaise with telecom providers and internal teams to resolve service-related issues.
  • Ensure adherence to SLAs and KPIs.
  • Act as a liaison between end-users and technical teams for complex queries.
Requirements:
  • 2–6 years of experience in international voice process / technical support.
  • Excellent communication skills in Portuguese, Spanish & English.
  • Ability to work in a 24/7 rotational shift environment (including night shifts).
  • Strong troubleshooting and problem-solving skills.
  • Experience with mobile technologies and ticketing tools is a plus.
  • Self-starter with a collaborative mindset and attention to detail.

This is an exciting opportunity to join our global team as a Help Desk Associate and contribute to the success of our clients.



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