Technical Support Specialist

14 hours ago


Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 47,50,000 - ₹ 60,10,000
Technical Support Specialist Role

The Technical Support Specialist is a crucial position in our support team, serving as the primary point of contact for users experiencing technical issues.

This role requires handling and owning multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical resolution to users.

Key Responsibilities:
  • Manage and own customer support activities
  • Interact with stakeholders to resolve technical issues
  • Adhere to established business rules and policies
  • Evaluate performance metrics against SLAs and KRs
Requirements:
  • Bilingual candidate fluent in French and English
  • Willingness to work flexible shifts, including 24/7 rotations
  • Organizational skills with an emphasis on process documentation
  • Team player with excellent collaboration skills
  • Ability to quickly learn troubleshooting techniques
Benefits Package:
  • Flexible holiday policy
  • Hybrid working options
  • Life and medical insurance
  • Ongoing skill development focus
  • Mobile bill reimbursement

Skill set requirements include: strong communication skills, multitasking ability, problem-solving skills, and adaptability in dynamic environments.



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