Technical Support Specialist

4 days ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000
Technical Support Specialist

Our company seeks an experienced Technical Support Specialist to join its team. The ideal candidate will possess strong technical knowledge and excellent communication skills.

Job Description:

The Technical Support Specialist will be responsible for providing timely and effective solutions to clients and users. Daily tasks include diagnosing and resolving issues related to software and hardware, ensuring high levels of customer satisfaction. They will also be tasked with maintaining and updating technical documentation, collaborating with other teams to resolve issues, and providing feedback to improve product performance.

Key Responsibilities:
  • Diagnose and resolve technical issues related to software and hardware.
  • Maintain and update technical documentation.
  • Collaborate with other teams to resolve issues.
  • Provide feedback to improve product performance.
Qualifications:
  • Strong technical support and troubleshooting skills.
  • Knowledge of software and hardware systems.
  • Proficiency in diagnosing and resolving technical issues.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience in the mobile technology industry is a plus.


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