
Help Desk Associate
20 hours ago
We are seeking a highly skilled and customer-focused professional to manage and resolve issues by communicating with drivers and fleets.
Key Responsibilities:
- Manage and resolve issues by communicating with drivers and fleets.
- Enforce high service standards.
- Confirm the ride was done and apply the change in the system or ask the driver to do it.
- Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
- Develop and maintain good working relationships with stakeholders.
- Provide exceptional customer service support.
Requirements:
- Minimum 2 years of experience working as a customer support representative or in a similar environment.
- Strong operational and analytical skills.
- Strong problem-solving skills.
- Excellent English verbal and written communication.
- Proficiency with Microsoft Office Suite.
- Ability to accommodate a full-time schedule of 24/7 and 6 days a week.
- Time management and prioritization skills.
- Fast-paced work environment readiness.
- Attention to detail.
- Spanish speaking skills (conversation level).
What We Offer:
- Opportunity to work in a fast-paced environment.
- Chance to develop your skills and expertise.
- Collaborative and dynamic team atmosphere.
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