Help Desk Specialist

4 days ago


Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Overview

We are seeking an experienced professional to manage helpdesk tickets for our customers.

The ideal candidate will have in-depth knowledge of Microsoft Teams features, functionalities, and best practices.

  • Key Responsibilities:
  • Manage helpdesk tickets for customers.
  • Provide technical support and assistance as needed.

Requirements:

To be successful in this role, the ideal candidate will possess the following skills and qualifications:

  • Technical Skills:
  • Proficiency in Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
  • Knowledge of Microsoft Teams features, functionalities, and best practices.

Preferred Qualifications:

The following qualifications are highly desirable:

  • Experience with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Knowledge of Education tenant apps such as assignments, class notebooks and School data sync.

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