Help Desk Specialist

1 week ago


Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000
Job Overview

Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items.

We are seeking a Customer Support Executive to provide online support to customers, ensure customer satisfaction, resolve technical issues, and deliver excellent customer service.

About the Role
  • Addressing customer queries across various platforms is key to our success.
  • Inventory management plays a crucial role in maintaining operational efficiency.
  • Effective return, refund, and exchange processes ensure customer trust.
  • Marketplace order dispatches and reimbursements require careful attention to detail.
  • Customer feedback is essential for improving our services.
  • Warehouse operations must run smoothly to meet customer demands.
Requirements
  • Previous experience in e-commerce operations is desirable but not mandatory.
  • Proficiency in MS Office Suite, specifically Excel, is required.
  • Excellent verbal and written English communication skills are essential.
  • Strong organizational and multitasking abilities are necessary for success in this role.


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