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Customer Support Specialist
2 weeks ago
This is a challenging role for a talented and skilled individual to provide technical assistance and support to our customers.
- Monitor infrastructure and servers on a regular schedule to ensure optimal performance.
- Identify and report any performance issues or technical errors to the team for resolution.
- Respond to customer queries and provide support via email, Teams channel, and ticketing system.
- Reproduce and validate issue fixes in the internal testing environment based on customer inputs.
Required skills include:
- At least 3+ years of customer-facing experience with strong communication skills.
- Previous experience in managing application or infrastructure support.
- SailPoint or IAM system support experience is highly desirable.
- Strong written and verbal communication skills.
- Technical background in Java and scripting is an added advantage.
Key qualifications:
- Excellent problem-solving and analytical skills.
- Able to work independently and as part of a team.
- Ability to handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and Google Workspace.
We offer a competitive compensation package including a salary range of $60,000 - $80,000 per year. Our company values work-life balance and provides generous paid time off and holidays.
