Customer Support Executive

9 hours ago


Madurai, Tamil Nadu, India Wedjat Health solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company Description

Wedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second opinions.

Job description

Customer Support Associate - Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements and skills

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Ability to commute/relocate:

  • Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service (Preferred)
  • total work (Preferred)
  • Hindi is mandatory


  • Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...


  • Madurai, Tamil Nadu, India Sihi Heritage Soil Industries Full time ₹ 1,50,000 - ₹ 4,00,000 per year

    Key Responsibility:Looking for a Customer Support Executive with excellent communication skills to handle customer queries, calls, and emails. Preference for married women candidates with commitment, positivity, and multitasking ability.


  • Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user...


  • Madurai, Tamil Nadu, India Sadhguru Technologies Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Title: Customer Service ExecutiveLocation: MaduraiOffice Timing: Monday to Saturday, 10:00 AM to 6:30 PMQualification: GraduationSalary: ₹20,000 per month (Inclusive of PF & ESI)Experience:Minimum of 2 years of experience are welcomeJob Summary:The Customer Service Executive will be responsible for providing exceptional service to walk-in customers,...


  • Madurai, Tamil Nadu, India Sinobright Pharmaceutical Co.,Ltd Full time

    Job Responsibilities:BillingDo all billing at office as per E-Invoicing rules.Handle customer queries on GST, e-waybill, and insurance.Sales Supportcustomer service when sales team is absent.Customer CoordinationManage dispatch schedules, delivery timelines, and updates.Share invoices, payment details, and required documents on time.Sales & FinanceIssue...


  • Madurai, Tamil Nadu, India PrintMine Full time

    Are you passionate about Customer Interactions and adept at strategic thinking to achieve business goals? We have the perfect role for you.Responsibilities:Handle customer queries promptly and provide effective solutions.Manage and respond to customer feedback to ensure high levels of customer satisfaction.Assist in processing orders and address any...


  • Madurai, Tamil Nadu, India Kooz Advisors And Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    * Troubleshoot and resolve customer queries via phone, email & chat* Resolve issues promptly with empathy* Maintain high NPS through effective communication* Manage high ticket volumes effectively, especially during peak periods


  • Madurai, Tamil Nadu, India Aigentity Full time

    Are you a customer-focused professional with excellent communication skills? We're looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you're passionate about helping others and solving problems, we want to hear from youWhat You'll DoRespond to customer inquiries via email, chat, and phone.Provide...


  • Madurai, Tamil Nadu, India Brokerage Free Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are looking for a proactive and detail-oriented Customer Support Executive / Operations Executive to join our team. The ideal candidate will be responsible for understanding our products and services, assisting customers during onboarding, resolving queries, and ensuring smooth operational flow.Responsibilities and Duties:Provide prompt and effective...


  • Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJOB DESCRIPTION: 1. JOB IDENTIFICATIONAPTEAN JOB TABLE:     APTEAN JOB LEVEL: BAPTEAN JOB TITLE: Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their...