Customer Support Executive

15 hours ago

Madurai, Tamil Nadu, India Wedjat Health solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company Description

Wedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second opinions.

Job description

Customer Support Associate - Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements and skills

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Ability to commute/relocate:

  • Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service (Preferred)
  • total work (Preferred)
  • Hindi is mandatory

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