Customer Service Executive

2 days ago

Madurai, Tamil Nadu, India Fairlands Technology Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description:

We are looking for a proactive and detail-oriented Customer Support Executive / Operations Executive to join our team. The ideal candidate will be responsible for understanding our products and services, assisting customers during onboarding, resolving queries, and ensuring smooth operational flow.

Responsibilities and Duties:

  • Provide prompt and effective support to customers via phone, email, or chat.
  • Assist customers during onboarding and account setup.
  • Handle customer queries and resolve issues in a timely and professional manner.
  • Maintain records of customer interactions and ensure data accuracy.
  • Coordinate with internal teams to ensure seamless service delivery.
  • Identify process gaps and suggest improvements to enhance customer satisfaction.
  • Track leads and assist in converting them into customers.

Key Skills:

  • Excellent communication skills (English & regional languages)
  • Strong problem-solving ability and customer-first attitude
  • Efficient in handling backend operations and documentation
  • Time management and multi-tasking skills

Required Experience and Qualifications:

  • Bachelor's degree in any discipline
  • 0–2 years of experience in customer support or operations
  • Knowledge of customer service principles and practices
  • Basic computer skills and MS Office proficiency

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current CTC?

What is your expected CTC ?

What is your notice period ?

Location:

  • Madurai, Tamil Nadu (Required)

Work Location: In person

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