Customer Care Executive

2 weeks ago

Madurai, Tamil Nadu, India Sansintelli Business Solution Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview:

We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate will be empathetic, proactive, and able to handle customer communications effectively.

Key Responsibilities:

  • Handle inbound and outbound calls, What Sapp messages, and emails from customers.
  • Address customer queries, complaints, and requests promptly and professionally.
  • Maintain accurate customer records and update the database as required.
  • Coordinate with delivery and operations teams to ensure timely service.
  • Follow up with customers for feedback and service satisfaction.
  • Escalate unresolved issues to the concerned department for quick resolution.
  • Support customer retention and build positive relationships.

Requirements:

  • Prior experience in customer service or call center operations preferred (FMCG / dairy industry experience is an advantage).
  • Excellent communication skills in Tamil and Basic English.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work with customer support tools and MS Office.

What We Offer:

  • Competitive salary with incentives based on performance.
  • Opportunity to grow with a fast-expanding brand.
  • Supportive work environment and training.

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