Customer Care Executive( Hindi)

1 week ago


Madurai, Tamil Nadu, India Wedjat Health Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

Job description

Customer Support Associate - Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements and skills

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Ability to commute/relocate:

  • Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service (Preferred)
  • total work (Preferred)
  • Hindi is mandatory

Preferred candidate profile



  • Madurai, Tamil Nadu, India Wedjat Health Solutions Private Limited, Madurai Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Job Summary:As a Customer Care Executive, you will play a crucial role in providing exceptional service to our customers. You will be the primary point of contact for resolving customer inquiries, addressing issues, and ensuring a positive customer experience. Your goal is to support and enhance the overall satisfaction of our customers through effective...


  • Madurai, Tamil Nadu, India Sansintelli Business Solution Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role Overview: We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions, resolve queries, and ensure a smooth service experience. The ideal candidate will be empathetic, proactive, and able to handle customer communications effectively.Key Responsibilities:Handle inbound and outbound calls, What Sapp...


  • Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Customer Service SpecialistIndustry:AyurvedaConsumer ProductsE-commerceKey Responsibilities:Handle customer calls and resolve queries in a professional manner.Process orders, manage inventory, and track shipping details.Maintain accurate records of customer interactions and transactions.Provide feedback to improve customer service...


  • Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...


  • Madurai, Tamil Nadu, India AVN AROGYA HEALTH CARE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAVN AROGYA HEALTH CARE LIMITED is a hospital and health care company located in Madurai, Tamil Nadu, India. The company is based out of Door No. 175, Vilacheri Main Road, Muniyandipuram. AVN AROGYA HEALTH CARE LIMITED is dedicated to providing top-notch health care services to its community.Role DescriptionThis is a full-time, on-site role...


  • Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 11,00,000

    Role Summary:We are seeking a diligent Customer Success Associate to join our team. The ideal candidate will be responsible for ensuring customer satisfaction by delivering exceptional service and support.Engage with customers proactively to provide top-notch service and support.Ensure smooth onboarding and ongoing support to enhance customer...


  • Madurai, Tamil Nadu, India YATHIRAI TOURISM PVT LTD Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    FEMALE / ANY DEGREE / MINIMUM 1 YEAR EXPSALARY NEGOTIABLE DEPENDS ON THE EXPERIENCERESIDENCE WITHIN 5 KMSJob Type: Full-timePay: From ₹12,000.00 per monthBenefits:Cell phone reimbursementEducation:Bachelor's (Required)Experience:total work: 1 year (Required)Customer service: 1 year (Required)


  • Madurai, Tamil Nadu, India beBeeWellness Full time ₹ 7,50,000 - ₹ 15,00,000

    Omama Clinic is seeking a dedicated Wellness Coordinator to join their team.The ideal candidate will possess excellent communication skills, be organized, and have experience in wellness, hospitality, or clinics.Main Responsibilities:Welcome clients and manage appointmentsShare details on pricing, package options, and guide clients through payment...


  • Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service OpportunityThe ideal candidate will possess a bachelor's degree and excellent language skills, or at least one year of experience in customer service with multilingual voice campaigns.Key Responsibilities:Adapt to the project environment and execute tasks independently.Quickly learn new skills and handle calls independently.Work 6 days a...


  • Madurai, Tamil Nadu, India beBeeHair Full time ₹ 9,00,000 - ₹ 12,00,000

    About us: Traya is an Indian direct-to-consumer hair care brand platform providing a holistic treatment for consumers dealing with hair loss.We offer personalized consultations to determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition.Our...