
State Home Connect
1 week ago
Posted Date
07 Oct 2025
Function/Business Area
Sales and Distribution
Location
Madurai
Overall Job Mandate
- The role would be responsible for supporting State Home Connect & Care lead in implementation & execution of all Home Care related activities.
- Ensure Customer satisfaction & minimize customer complaints.
- Identification of working and setting up highest standards of service offering as benchmark.
Key Responsibilities
- Assist Home Connect & Care Lead in driving care operations Execute Home Care processes and plans.
- Service readiness for Home Care at JC/ JP.
- Ensure customer satisfaction and on time service delivery: SR calls (complaints).
- Minimize customer complaints per sub by constantly improving process/delivery.
- Designing Process Audit Framework and Execution Guideline at last mile level.
- Execution of Quality Audits through third party QA Partner / Own team as applicable.
- Improving the skill set of field manpower to bring in Multi-skill set based working culture.
- Analyze the customer complaints for variances and initiating corrective actions - product & services.
- Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand, by offering superior services in the lifecycle of customer engagement.
- BE/BTech
- MBA - Preferred
7 - 10 years
Skills & Competencies- Analytical & Problem Solving Skills
- Customer Centric Approach
- Managerial Effectiveness
Please update your profile and upload resume to apply.
Location Map: Madurai
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