State Home Connect

1 week ago


Madurai, Tamil Nadu, India Reliance Jio Infocomm Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description

Posted Date
07 Oct 2025

Function/Business Area
Sales and Distribution

Location
Madurai

Job Responsibilities

Overall Job Mandate

  1. The role would be responsible for supporting State Home Connect & Care lead in implementation & execution of all Home Care related activities.
  2. Ensure Customer satisfaction & minimize customer complaints.
  3. Identification of working and setting up highest standards of service offering as benchmark.

Key Responsibilities

  1. Assist Home Connect & Care Lead in driving care operations Execute Home Care processes and plans.
  2. Service readiness for Home Care at JC/ JP.
  3. Ensure customer satisfaction and on time service delivery: SR calls (complaints).
  4. Minimize customer complaints per sub by constantly improving process/delivery.
  5. Designing Process Audit Framework and Execution Guideline at last mile level.
  6. Execution of Quality Audits through third party QA Partner / Own team as applicable.
  7. Improving the skill set of field manpower to bring in Multi-skill set based working culture.
  8. Analyze the customer complaints for variances and initiating corrective actions - product & services.
  9. Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand, by offering superior services in the lifecycle of customer engagement.
Education Requirement
  1. BE/BTech
  2. MBA - Preferred
Experience Requirement

7 - 10 years

Skills & Competencies
  1. Analytical & Problem Solving Skills
  2. Customer Centric Approach
  3. Managerial Effectiveness

Please update your profile and upload resume to apply.

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