Customer Support Expert

1 day ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 85,00,000

About the Position

The Technical Support Specialist will be responsible for delivering exceptional technical support to clients, ensuring their issues are resolved efficiently and effectively.

Responsibilities

  • Respond to customer inquiries and provide technical assistance.
  • Diagnose and troubleshoot hardware and software issues.
  • Document and track customer interactions in our system.
  • Collaborate with other teams to resolve complex issues.
  • Provide training and support to clients on product usage.

Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Relevant certifications are advantageous.

Required Skills

  • Strong analytical skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in troubleshooting technical issues.
  • Experience with customer support software.

Preferred Skills

  • Familiarity with networking concepts.
  • Knowledge of cloud services and applications.


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