Customer Support Manager

4 days ago

Madurai, Tamil Nadu, India Maasi Syngrid Technologies Private Limited Full time ₹ 30,00,000 - ₹ 69,00,000 per year

Job Title: Customer Support Manager

Location: Madurai

Experience Required: Minimum 5 years in Customer Support / Service roles

Employment Type: Full-time

About the Role

We are seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have strong leadership skills, a customer-first mindset, and proven expertise in managing support operations.

Key Responsibilities

  • Lead and manage the customer support team to deliver outstanding service and timely resolution of client issues.
  • Develop and implement support strategies, processes, and best practices to enhance customer satisfaction.
  • Monitor and analyze support metrics (response time, resolution rate, CSAT, NPS, etc.) and drive continuous improvement.
  • Handle escalated customer concerns with professionalism and empathy, ensuring quick and effective resolution.
  • Collaborate with cross-functional teams (Sales, Product, Operations, Technical) to address customer needs.
  • Train, mentor, and develop team members to improve performance and build a strong customer support culture.
  • Prepare and present regular reports on customer support performance and insights to senior management.
  • Implement tools and technologies (CRM, ticketing systems, chat support, etc.) to improve efficiency.
  • Stay updated with industry trends and customer service innovations to ensure best practices.

Requirements

  • Bachelor's degree in Business Administration, Management, or related field (MBA preferred).
  • 5+ years of experience in customer support, with at least 2 years in a leadership or managerial role.
  • Proven track record of managing support teams and improving customer experience.
  • Strong communication, interpersonal, and conflict-resolution skills.
  • Hands-on experience with customer support tools (Zendesk, Freshdesk, Salesforce, or similar).
  • Ability to analyze data and generate actionable insights for process improvement.
  • Excellent organizational and time-management skills.
  • Customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

  • Customer Support

    22 hours ago

    Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Customer Support ExecutiveLocation: Madurai, TamilNadu, India (Onsite).Experience: 0-3 years.About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform...

  • Customer Support Executive

    1 week ago

    Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...

  • Customer Support Executive

    7 days ago

    Madurai, Tamil Nadu, India Wedjat Health solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second...

  • Customer Support Executive

    2 weeks ago

    Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user...

  • Customer Support Executive

    1 week ago

    Madurai, Tamil Nadu, India Sihi Heritage Soil Industries Full time ₹ 1,50,000 - ₹ 4,00,000 per year

    Key Responsibility:Looking for a Customer Support Executive with excellent communication skills to handle customer queries, calls, and emails. Preference for married women candidates with commitment, positivity, and multitasking ability.

  • Customer support engineer

    2 weeks ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJOB DESCRIPTION: 1. JOB IDENTIFICATIONAPTEAN JOB TABLE:     APTEAN JOB LEVEL: BAPTEAN JOB TITLE: Support Engineer 2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their...

  • Team Lead,customer Support

    1 week ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    India5676Employee Regular Full TimeJob DescriptionOverviewJOB DESCRIPTION:1. JOB IDENTIFICATIONAPTEAN JOB TABLE: Team Lead, SREAPTEAN JOB LEVEL: DAPTEANREPORTS TOFull line: Soundar ArunachallamDotted line:2. GENERAL JOB SUMMARYWe are looking for a Team Lead – Customer Experience Support to provide hands-on guidance to a team of 7 support engineers working...

  • Senior Customer Support Engineer

    2 weeks ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    India5971Employee Regular Full TimeJob DescriptionOverview1. JOB IDENTIFICATIONAPTEAN JOB TABLE:APTEAN JOB LEVEL: CAPTEAN2. GENERAL JOB SUMMARYAptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical...

  • Customer Support Executive

    2 weeks ago

    Madurai, Tamil Nadu, India Kooz Advisors And Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    * Troubleshoot and resolve customer queries via phone, email & chat* Resolve issues promptly with empathy* Maintain high NPS through effective communication* Manage high ticket volumes effectively, especially during peak periods

  • CSE (Customer Support Executive)

    1 week ago

    Madurai, Tamil Nadu, India Sadhguru Technologies Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Title: Customer Service ExecutiveLocation: MaduraiOffice Timing: Monday to Saturday, 10:00 AM to 6:30 PMQualification: GraduationSalary: ₹20,000 per month (Inclusive of PF & ESI)Experience:Minimum of 2 years of experience are welcomeJob Summary:The Customer Service Executive will be responsible for providing exceptional service to walk-in customers,...