Customer Support Manager

1 day ago

Madurai, Tamil Nadu, India Maasi Syngrid Technologies Private Limited Full time ₹ 25,000 - ₹ 4,50,000 per year

Job Title: Customer Support Manager

Location: Madurai

Experience Required: Minimum 5 years in Customer Support / Service roles

Employment Type: Full-time

About the Role

We are seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have strong leadership skills, a customer-first mindset, and proven expertise in managing support operations.

Key Responsibilities

  • Lead and manage the customer support team to deliver outstanding service and timely resolution of client issues.
  • Develop and implement support strategies, processes, and best practices to enhance customer satisfaction.
  • Monitor and analyze support metrics (response time, resolution rate, CSAT, NPS, etc.) and drive continuous improvement.
  • Handle escalated customer concerns with professionalism and empathy, ensuring quick and effective resolution.
  • Collaborate with cross-functional teams (Sales, Product, Operations, Technical) to address customer needs.
  • Train, mentor, and develop team members to improve performance and build a strong customer support culture.
  • Prepare and present regular reports on customer support performance and insights to senior management.
  • Implement tools and technologies (CRM, ticketing systems, chat support, etc.) to improve efficiency.
  • Stay updated with industry trends and customer service innovations to ensure best practices.

Requirements

  • Bachelor's degree in Business Administration, Management, or related field (MBA preferred).
  • 5+ years of experience in customer support, with at least 2 years in a leadership or managerial role.
  • Proven track record of managing support teams and improving customer experience.
  • Strong communication, interpersonal, and conflict-resolution skills.
  • Hands-on experience with customer support tools (Zendesk, Freshdesk, Salesforce, or similar).
  • Ability to analyze data and generate actionable insights for process improvement.
  • Excellent organizational and time-management skills.
  • Customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

  • Customer Support Executive

    6 days ago

    Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...

  • Customer Support Specialist

    4 days ago

    Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers.The ideal candidate will have experience in customer service and possess strong analytical and problem-solving skills to effectively diagnose problems and propose solutions.Key ResponsibilitiesManage daily customer requests through various...

  • Customer Support Specialist

    3 days ago

    Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support function, you will play a vital role in ensuring that our customers receive exceptional service and support.As a Customer Support Specialist, your primary responsibility will be to provide prompt and effective support to our customers...

  • Customer Support Executive

    4 days ago

    Madurai, Tamil Nadu, India Wedjat Health solutions Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second...

  • Customer Support Associate

    1 week ago

    Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 55,00,000 - ₹ 75,00,000

    As a skilled and passionate professional, you have the opportunity to build a rewarding career in the gaming industry by providing top-notch customer support.About the RoleThis role involves analyzing and resolving customer queries in a timely and efficient manner while ensuring seamless communication with internal teams.Key Responsibilities:Provide...

  • Customer Support Representative

    4 days ago

    Madurai, Tamil Nadu, India beBeeGst Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Support ExecutiveJob Description:Billing and Invoicing: We are seeking a skilled professional to handle all billing and invoicing tasks at our office as per E-Invoicing rules.Customer Service: The ideal candidate will be responsible for handling customer queries related to GST, e-waybill, and insurance, providing timely support and...

  • Customer Support Professional

    3 days ago

    Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 65,00,000

    Improve education and create seamless experiences for learners by joining our Customer Support team.About the RoleAs a key player, you will bridge the gap between learners, internal teams, and partners to ensure every learning journey is smooth and impactful.Key ResponsibilitiesDrive end-to-end program execution – scheduling, tracking &...

  • Customer Support Advocate

    1 week ago

    Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 7,00,000 - ₹ 10,43,500

    Customer Service Specialist Job DescriptionWe are seeking a skilled Customer Service Specialist to join our team.This is a full-time on-site role for a Customer Service Specialist located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering...

  • Global Customer Support Specialist

    12 hours ago

    Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    Customer Support RoleWe are seeking a skilled Customer Support Representative to join our team. The successful candidate will be responsible for providing prompt, polite, and solution-driven support to our customers.Key Responsibilities:Troubleshoot and resolve WordPress & WooCommerce issues with confidence.Communicate clearly and patiently with customers...

  • Customer Support Expert

    2 days ago

    Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 85,00,000

    About the PositionThe Technical Support Specialist will be responsible for delivering exceptional technical support to clients, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesRespond to customer inquiries and provide technical assistance.Diagnose and troubleshoot hardware and software issues.Document and track customer...