Customer Support Specialist

1 day ago

Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Job Overview

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers.

The ideal candidate will have experience in customer service and possess strong analytical and problem-solving skills to effectively diagnose problems and propose solutions.

Key Responsibilities

  • Manage daily customer requests through various channels, ensuring prompt responses and member satisfaction.
  • Ensure customer satisfaction by addressing complaints and inquiries in a timely manner.
  • Process sales and returns, as well as related requests, with attention to detail and efficiency.
  • Identify and assess customers' needs to achieve satisfaction and loyalty.
  • Handle customer complaints, provide suitable solutions and alternatives within deadlines, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Collaborate with a team of Customer Service Representatives and other departments to find effective solutions to problems.
  • Develop and document knowledge into valuable content for future reference.
  • Continuously enhance knowledge of products and services to deliver expert support.
  • Achieve or surpass performance targets through dedication and hard work.
  • Participate in training and development programs to improve customer service skills and knowledge.

Requirements and Skills

  • Demonstrated experience in customer service is essential.
  • Automotive repair, parts, and component knowledge is required.
  • Technical or engineering background is advantageous.
  • Proficiency in English is necessary.
  • Strong analytical and problem-solving abilities are crucial to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently is vital.
  • Maintain a positive, empathetic, and professional demeanor when interacting with customers.
  • Customer-centric approach with adaptability to various customer personalities is essential.
  • Teamwork skills for working with team members and other departments are necessary.
  • Ability to work remotely in shifts aligned with market operational hours is required.
  • Digital literacy is a must.
  • Willingness to achieve goals and pursue self-improvement is desirable.
  • Capability to perform effectively under pressure is essential.
  • Ability to work North American working hours is necessary.

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