Customer Experience Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a key member of our Customer Service department, you will play a vital role in ensuring that our customers receive exceptional service and support.

As a Customer Experience Specialist, your primary responsibility will be to communicate effectively with customers via email, social media, and phone calls. You will respond promptly to their queries, resolve any issues they may have, and provide detailed information to ensure their satisfaction.

You will also be responsible for maintaining accurate records of customer interactions, including phone calls and emails. Additionally, you will work closely with other teams to ensure seamless communication and coordination.

In this role, you will be required to possess excellent verbal and written communication skills, as well as strong problem-solving abilities. You must be able to prioritize tasks efficiently and manage your time effectively to meet deadlines.

We are looking for a candidate who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role. If you are a motivated and customer-focused individual who is eager to take on new challenges, we encourage you to apply.

Key Responsibilities:

  • Communicate effectively with customers via various channels
  • Resolve customer complaints and queries in a timely and professional manner
  • Maintain accurate records of customer interactions
  • Work closely with other teams to ensure seamless communication and coordination
  • Prioritize tasks efficiently and manage time effectively to meet deadlines

Required Skills and Qualifications:

  • Previous experience working as a Customer Support Executive or a similar position in the Customer Service department
  • Exceptional verbal and written communication skills
  • Good problem-solving abilities
  • A customer-oriented individual
  • Ability to meet deadlines and prioritize tasks
  • Outstanding interpersonal and organizational skills
  • Excellent phone etiquette and active listening abilities

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