Customer Experience Specialist

21 hours ago

Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000
Key Role: Customer Experience Champion

The ideal candidate will be responsible for crafting a seamless customer journey, encompassing efficient call handling and regular follow-ups, issue resolution via multiple communication channels, and collecting feedback to enhance overall customer satisfaction. Effective logistics and order management will also be integral to the role.

Primary Responsibilities:
  • Expertly handle customer inquiries and resolve issues through various communication channels.
  • Analyze and act on customer feedback to consistently improve customer satisfaction.
  • Manage logistics and order processes to guarantee timely and efficient delivery.
  • Demonstrate exceptional customer service skills, problem-solving abilities, and interpersonal skills.
Essential Qualifications:
  • Exceptional customer service skills, problem-solving abilities, and interpersonal skills.
  • Strong verbal and written communication skills.
  • Proven experience in effectively handling customer inquiries and resolving issues.
  • Ability to collect, analyze, and act on customer feedback.
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management concepts.
  • Attention to detail and strong team collaboration skills.
  • Previous experience in customer service or logistics is highly valued.
Preferred Skills:
  • Fluency in English and Hindi languages.

 

This role requires a dedicated professional who can provide excellent customer service, manage complex logistics, and work collaboratively as part of a team.

We are committed to fostering a positive and inclusive work environment where our employees feel valued and empowered to excel in their roles.

Join us in this exciting opportunity to make a meaningful impact in our organization and contribute to the growth and success of our customers.

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