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IS Incident Management Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCrisis Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title

We are seeking a seasoned professional to lead our crisis response efforts. As Crisis Response Lead, you will play a critical role in ensuring the organization's vision and strategic direction are met.

  • You will define and manage processes to meet requirements for Information Systems services by planning, measuring, and improving all aspects of IS services.
Key Responsibilities
  • Initial Assessment: Assess the situation to determine the nature, scope, and severity of the incident, gathering information about affected systems and identifying potential impact on operations, data integrity, and security.
  • Activation of Response Plan: Activate the IT crisis response plan, alerting key stakeholders, assembling an incident response team, and initiating predefined steps for containment, mitigation, and recovery.
  • Containment and Mitigation: Work to contain the spread of the IT crisis by isolating affected systems, disabling compromised accounts or services, and implementing temporary workarounds to minimize further damage.
  • Communication and Coordination: Serve as a central point of contact for communicating updates, instructions, and guidance to relevant stakeholders, including IT staff, management, customers, and vendors.
  • Technical Resolution: Leverage technical expertise and troubleshooting skills to diagnose underlying issues causing the IT crisis, analyzing system logs, conducting forensic investigations, and performing root cause analysis.
Required Skills and Qualifications
  • Bachelor's or master's degree in IT discipline.
  • +8 years in IT applications/services or similar, with 5 years of experience in major/high severity management (documented).
  • Certifications required: ITIL 4 Foundation. Certifications preferred: ITIL advanced certifications.