
IT Incident Resolution Specialist
3 days ago
We are seeking a skilled IT professional to join our team as an Incident Resolution Specialist. In this role, you will be responsible for efficiently managing and resolving incidents to minimize business disruption.
Responsibilities:
- Analyze and troubleshoot technical issues to identify root causes.
- Collaborate with teams to enhance service delivery and optimize IT processes.
- Implement and maintain Windows-based systems for optimal performance and security.
- Monitor system performance and implement necessary upgrades and patches.
- Provide expert support for IT operations, ensuring timely resolution of user issues.
- Utilize the Service Now platform to track, manage, and report incidents and service requests.
- Deliver remote desktop support to users, ensuring seamless access to necessary resources.
- Support a hybrid work model by ensuring secure and efficient remote access solutions.
Qualifications:
- Possess strong expertise in incident management and IT operations.
- Demonstrate proficiency in Service Now platform for managing IT services.
- Have solid experience with Windows systems and networking infrastructure.
- Exhibit capability in remote desktop support and troubleshooting.
- Show understanding of IT requirements and best practices.
- Display ability to work effectively in a dynamic environment.
- Bring excellent communication skills for user support and team collaboration.
Requirements:
Service Desk, Good Communication Skills, Incident Management, IT Operations, Remote Support
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