Major Incident Resolution Expert

Job DescriptionThe Major Incident Manager is responsible for leading the response to major incidents, ensuring that all necessary steps are taken to resolve the issue efficiently and effectively. Ticket Triage: The role involves prioritizing and assigning tickets, as well as categorizing them based on severity and impact. Escalation Management: In the event...

Incident Resolution Specialist">We are seeking a highly skilled Incident Resolution Specialist to join our team. In this critical role, you will be responsible for coordinating the resolution of major incidents utilizing technical and business resources.">Key Responsibilities:">">Execute the Incident Management process tasks in adherence with global...

Effective Incident Response is critical to minimizing IT service disruptions.Key ResponsibilitiesOversee the entire incident lifecycle from detection and logging to diagnosis, resolution, and closure.Act as the primary point of contact for major incidents, driving their resolution from identification through to service restoration.Lead and coordinate...

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Job Title: Incident Management SpecialistWe are seeking a skilled Incident Management Specialist to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact.Job Description:As an Incident Management Specialist, you will act as a Subject Matter Expert (SME) in Major Incident Management, possessing...

The core responsibilities for the job include the following : Monitoring : - Responsible for monitoring all major metrics via various monitoring tools and following the major incident management process in restoring the major impacting incidents.- Responding to a reported service incident, identifying the cause, and initiating the incident management...

Job Description- Job Requirement9 years in IT Operations and/or service delivery management- 5 years working as an incident manager and Major Incident Manager.- Strong practical ITIL/ITSM skill set with operational experience with some / all of the service design, service transition, and service operation processes- ITIL V3 Foundation certified- Strong...

Security Incident Resolution SpecialistJob OverviewWe're seeking a skilled Security Incident Resolution Specialist to join our team. In this role, you will be responsible for navigating and triaging security and operational risks while providing critical incident and workplace violence triage, coordination, and facilitation.Triage and Prioritize Incidents:...

Job OpportunityWe are seeking an experienced professional to take on a key leadership role within our Service Management team.Collaborate closely with the Service Management team to manage and resolve complex incidents, ensuring seamless execution of incident management processes.Oversee the effectiveness of incident management, guaranteeing timely reporting...

Who we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...