
Senior Incident Resolution Specialist
4 days ago
We are seeking an experienced professional to take on a key leadership role within our Service Management team.
- Collaborate closely with the Service Management team to manage and resolve complex incidents, ensuring seamless execution of incident management processes.
- Oversee the effectiveness of incident management, guaranteeing timely reporting and strict adherence to Service Level Agreements (SLAs).
- Lead a team of 6-8 members, guiding tasks and activities, while ensuring Key Performance Indicators (KPIs) and SLAs are met.
- Provide critical support, facilitate client communications, and work towards resolving open-ended issues.
- ITIL Certification is mandatory.
- Proven experience in managing a team of 4-10 people.
- Hands-on experience in handling major incidents (P1 and P2).
- Excellent verbal and written communication skills.
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Security Incident Resolution Specialist
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Incident Resolution Specialist
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Incident Management Specialist
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Bengaluru, Karnataka, India beBeeIncidentManagement Full time ₹ 9,00,000 - ₹ 12,00,000Incident Management SpecialistOur team is seeking an experienced Incident Management Specialist to join our IT infrastructure support team. The ideal candidate will have a strong technical background in incident management, with the ability to monitor, track, and manage incidents across hardware, software, and network systems.Main Responsibilities:Diagnose...
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Bengaluru, Karnataka, India ABB Limited Full timeJob DescriptionLevel 3 Security Incident Response Senior SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...
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Bengaluru, Karnataka, India beBeeIncident Full time ₹ 9,00,000 - ₹ 12,00,000Job DescriptionThe Major Incident Manager is responsible for leading the response to major incidents, ensuring that all necessary steps are taken to resolve the issue efficiently and effectively. Ticket Triage: The role involves prioritizing and assigning tickets, as well as categorizing them based on severity and impact. Escalation Management: In the event...
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Senior Customer Resolution Specialist
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Bengaluru, Karnataka, India beBeeResolution Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Senior Customer Resolution SpecialistJob Summary:We are seeking a highly skilled and experienced Senior Customer Resolution Specialist to join our team. The successful candidate will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.
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Bengaluru, Karnataka, India ABB Full timeLevel 3 Security Incident Response Senior SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...
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IT Incident Management Specialist
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Bengaluru, Karnataka, India beBeeIncident Full time ₹ 9,00,000 - ₹ 12,00,000Incident Management LeadThe primary responsibility of the Incident Management Lead is to oversee the entire incident management process within our organization. This involves ensuring that IT incidents are efficiently handled, tracked, and resolved in a timely manner, minimizing disruptions to business operations.This role requires strong leadership skills,...
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Senior Incident Engineer
4 weeks ago
Bengaluru, Karnataka, India CAW Studios Pvt Ltd Full timeThe core responsibilities for the job include the following : Monitoring : - Responsible for monitoring all major metrics via various monitoring tools and following the major incident management process in restoring the major impacting incidents.- Responding to a reported service incident, identifying the cause, and initiating the incident management...