
Incident Resolution Specialist
2 days ago
Effective Incident Response is critical to minimizing IT service disruptions.
Key Responsibilities- Oversee the entire incident lifecycle from detection and logging to diagnosis, resolution, and closure.
- Act as the primary point of contact for major incidents, driving their resolution from identification through to service restoration.
- Lead and coordinate technical teams during incidents, ensuring clear communication and efficient problem-solving.
- Log, classify, prioritize, and assign incidents, adhering to established Service Level Agreements (SLAs).
- Ensure comprehensive documentation of all incident details, actions taken, and resolutions for post-incident review and knowledge building.
A Strong Understanding of ITIL Framework Concepts is Required.
Qualifications- Proven experience in an Incident Management role within an IT operations or service delivery environment.
Skills Required:
- Strong analytical and problem-solving abilities under pressure.
- Ability to prioritize tasks, manage multiple incidents simultaneously, and meet tight deadlines.
- Excellent communication skills, both written and verbal, for technical and non-technical audiences.
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