Incident Resolution Specialist

2 days ago


Bengaluru, Karnataka, India beBeeIncident Full time

Effective Incident Response is critical to minimizing IT service disruptions.

Key Responsibilities
  • Oversee the entire incident lifecycle from detection and logging to diagnosis, resolution, and closure.
  • Act as the primary point of contact for major incidents, driving their resolution from identification through to service restoration.
  • Lead and coordinate technical teams during incidents, ensuring clear communication and efficient problem-solving.
  • Log, classify, prioritize, and assign incidents, adhering to established Service Level Agreements (SLAs).
  • Ensure comprehensive documentation of all incident details, actions taken, and resolutions for post-incident review and knowledge building.

A Strong Understanding of ITIL Framework Concepts is Required.

Qualifications
  • Proven experience in an Incident Management role within an IT operations or service delivery environment.

Skills Required:

  • Strong analytical and problem-solving abilities under pressure.
  • Ability to prioritize tasks, manage multiple incidents simultaneously, and meet tight deadlines.
  • Excellent communication skills, both written and verbal, for technical and non-technical audiences.


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