Senior Customer Resolution Specialist

Job OverviewWe are seeking a highly skilled individual to join our team as a Customer Account Specialist.Key ResponsibilitiesHandle customer account and transaction queries across various channelsBuild trust and deliver accurate resolutions in a timely mannerEscalate issues effectively to support functions as neededRecommend and support process...

Device Resolution SpecialistWe are seeking a highly skilled professional to join our team as a Device Resolution Specialist.Resolve Complex Customer Issues: Lead the resolution of major customer issues related to Power Products, specifically Low Voltage Switching Devices and busway/LV equipment.Manage Complaints: Manage complex customer complaints and...

Job Title:Grievance Resolution SpecialistKey Responsibilities:Manage and resolve customer complaints within the prescribed turnaround time (TAT).Maintain a robust system to track, monitor, and close complaints.Communicate resolution outcomes to customers effectively and empathetically.E nsure adherence to regulatory guidelines on grievance redressal and...

Role Summary:We are seeking an experienced professional to fill the role of Account Resolution Specialist. In this position, you will be responsible for resolving customer inquiries and ensuring adherence to process guidelines.Key Responsibilities:Handle customer queries via phone and digital channels with integrity and professionalism.Educate customers on...

We are seeking a highly skilled professional to join our team as a Complaint Resolution Specialist. This exciting role involves receiving, categorizing, trending, and logging complaints for the US market. The successful candidate will also coordinate the return of complaint samples for product quality related complaints from customers.The OpportunityThis...

Security Incident Resolution SpecialistJob OverviewWe're seeking a skilled Security Incident Resolution Specialist to join our team. In this role, you will be responsible for navigating and triaging security and operational risks while providing critical incident and workplace violence triage, coordination, and facilitation.Triage and Prioritize Incidents:...

Lead Customer Service Refund SpecialistJob SummaryWe are seeking a highly skilled and empathetic Lead to manage a team responsible for reviewing and resolving customer refund requests with fairness, timeliness, and exceptional service. The ideal candidate will balance policy adherence with personalized support, ensuring each decision supports a positive...

The role of Senior Customization Specialist involves:• Design, documentation, development, and unit testing of complex customizations in OBPM, OBTF, OBCL, and OBMA products.• Leading a team of junior members to guide them in the development process.Key Responsibilities include:• Design, documentation, development, and unit testing of complex...

Job DescriptionAs a senior-level customer care executive, your primary responsibility is to oversee and manage customer care operations within the organization. This entails ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives.Key areas of focus include:Team Management: You will be...

Job OverviewWe are seeking a highly skilled professional to take on a key role in our team, responsible for resolving customer issues through effective communication and problem-solving.Key Responsibilities:Analyze disputes received and understand the reason for customer dissatisfactionReview upstream processes to gather data and comprehend the history of...